Credit Guide

This Credit Guide contains important information about Blue Harbour Mortgage Pty Ltd and your broker. It explains:

• our fees, charges and commissions for helping you obtain a loan or other credit product;
• how we meet our responsible lending obligations to ensure credit is not unsuitable for you; and
• what you can do if you have a complaint or compliment about our services.
   

Blue Harbour Mortgage Pty Ltd
Australian Credit Licence (ACL): 572373
Australian Business Number (ABN): 96 690 256 725

In this Credit Guide, references to “we”, “us”, “our” or “Blue Harbour Mortgage” mean Blue Harbour Mortgage Pty Ltd and its authorised representatives.

We provide credit assistance services, including arranging and assisting with applications for home loans and other consumer credit products from a range of lenders.

Credit Licence Holder: Blue Harbour Mortgage Pty Ltd

Australian Credit Licence: 572373

Business Address: Level 9, 210 Clarence Street, Sydney NSW 2000

Phone: 0422 347 681

Email: office@blueharbourmortgage.com.au

External Dispute Resolution Scheme: Australian Financial Complaints Authority (AFCA)

AFCA Membership Number: 118476  

We are required to provide you with this Credit Guide as soon as practicable after it becomes apparent that we are likely to provide credit assistance to you.

We provide credit assistance when we:

1. suggest or assist you to apply for a particular credit contract with a credit provider;
2. Suggest or assist you to apply for an increase to an existing credit contract; or
3. Suggest you remain in a particular credit contract.
    

When providing credit assistance, we are legally required to only recommend or assist with credit products that are not unsuitable for you.

To meet these obligations, we must complete a Preliminary Assessment, which involves asking about:

• your requirements and objectives;
• your financial and personal situation; and
• your ability to repay the proposed loan without substantial hardship.
   

We are also required to take reasonable steps to verify certain information you provide. This may include requesting documents or contacting third parties.
It is important that all information you provide is accurate and complete.

You may request a copy of your Preliminary Assessment at any time.

We must provide it to you:

• within 7 days if requested within 2 years of providing credit assistance; or
• within 21 days if requested between 2 and 7 years after providing credit assistance.

There is no charge for requesting or receiving a copy.

We do not charge you a fee for our credit assistance unless we agree otherwise with you in writing. Any fees payable by you will be fully disclosed before you proceed.

We receive commissions from lenders and lessors for credit contracts or leases where we provide credit assistance. These commissions are paid to us by the lender or lessor and are not payable by you.

The total amount of commission we may receive will vary depending on factors such as the lender or lessor selected, the loan or lease amount, the term, product features, and the amount and timing of repayments you make.

We are generally paid commissions by lenders for introducing customers whose loans are settled. These commissions may include:

• Upfront commission: paid after loan settlement, usually calculated as a percentage of the loan amount.  Upfront commission payable by lenders in relation to home loans and investment property loans is calculated as a percentage of the loan amount. This commission is generally in the range of 0.55% to 1.00% of the loan amount and is usually paid after settlement of the loan. 
• Trail commission: paid periodically based on the outstanding loan balance.  Trail commission payable by lenders is generally calculated on the outstanding loan balance and is paid in arrears on a regular basis (monthly, quarterly, bi-monthly, or annually). Trail commission is generally in the range of 0.00% to 0.35% per annum of the outstanding loan balance. 

Upfront Commission
Upfront commission payable by lessors in relation to leases is calculated as a percentage of the lease amount and is generally in the range of 0.00% to 4.00% of the lease amount. This commission is usually paid after settlement of the lease.

Trail Commission
Trail commission is generally not payable in relation to leases.

We are only paid these commissions if your loan settles and is drawn down.

These commissions are paid by the lender, not by you, and do not affect your interest rate or loan fees.

Further details of the commission we may earn will be included in the Credit Proposal Disclosure Document that we provide to you at the same time as we provide credit assistance.

You may request information from us at any time about:

• the fees or commissions we are likely to receive;
• how those fees or commissions are calculated; and
• our reasonable estimate of the amount payable.

Upon request, we can provide a reasonable estimate of commissions likely to be received.

We do not receive volume-based commissions or volume bonus arrangements that could influence our recommendations.

From time to time, we or our brokers may receive non-monetary benefits such as training, professional development, conferences, educational seminars, or hospitality. These benefits are intended to improve product knowledge and service standards and are generally not attributable to any particular loan.

We may refer you to third-party service providers (such as conveyancers, buyer’s agents, or other property-related professionals). You are under no obligation to use these services.

If you choose to proceed with a referred service, we may receive a referral fee from that third party. Any such referral fee will not be payable by you and can be disclosed upon request.

The list below documents the 6 most commonly used lenders by our Licensee in the previous 12months, This does not necessarily reflect all of the financial institutions that our Licensee is able toconduct business through.

However, if less than six lenders are displayed below, this is a summary of the lenders that our Licensee is able to utilise for loan submission purposes. 

Financial institutions - Percentage of applications submitted in the past 12 months

1. Macquarie Bank - 13.45%
2. Westpac- 12.72%
3. ANZ - 11.71%
4. Commonwealth Bank 10.38%
5. NAB 9.49%
6. BAnkwest 5.82%

If you have a complaint or concern, please contact us:

📧 office@blueharbourmortgage.com.au
📞 0422 347 681

Please provide as much detail as possible. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with our external dispute resolution scheme:

Australian Financial Complaints Authority (AFCA)
Membership Number: 118476

📞 1800 931 678
📧 info@afca.org.au
🌐 www.afca.org.au
📮 GPO Box 3, Melbourne VIC 3001

AFCA is a free and independent service. Time limits may apply, so you should act promptly.

• We do not guarantee the value or future performance of any property or credit product.
• We do not provide legal, tax, or financial advice.
• You should seek independent professional advice if you are unsure about your obligations or the consequences of entering into a credit contract.